Premium Payment Address Variable Premium Payment:
Policyholder Services PO Box 981500 Boston MA 02298-1500 All Other Premium: Policyholder Services PO Box 981501 Boston MA 02298-1501 | Claims Mailing Address Life Claims
PO Box 4360 Clinton, IA 52733-4360 Living Benefit Claims PO Box 4361 Clinton, IA 52733-4361 |
Overnight Address Non-Variable:
Prudential ATTN: 4358 DXC Life MR-1 1315 19th Ave NW Clinton IA 52732-2752 Variable: Prudential ATTN: 4359 DXC Life MR-1 1315 19th Ave NW Clinton IA 52732-2752 | Mailing Address Non-Variable Policy Address:
Policyholder Services PO Box 4358 Clinton, IA 52733-4358 Variable Policy Address: Policyholder Services PO Box 4359 Clinton, IA 52733-4359 |
Phone Number
Monday-Friday 7:30 am - 6:00pm CT
800-243-5433 844-475-7019 FAX | Technical Questions
Contact Us
Monday-Friday 7:30 am - 6:00pm CT 800-243-5433 |
This page is maintained by Alliance-One Services, Inc. on behalf of the Prudential Insurance Company of America, as administrator for Talcott Resolution Life Insurance Company, Talcott Resolution Life and Annuity Insurance Company, Hartford Life and Accident Insurance Company, John Alden Life Insurance Company and Union Security Insurance Company.
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Legal Notices
|Terms and Conditions|
Privacy PolicyLegal Terms and Conditions of Use
Your use of this website (“Site”) constitutes your agreement with the terms and conditions set forth below. These terms and conditions may be changed or updated at any time. You are responsible for reviewing them periodically for current information. Additional legal notices regarding specific products, services, as well as conditions, restrictions or disclosures may be described on additional websites of Talcott Resolution.
Talcott Resolution Life, Inc.
Talcott Resolution Life, Inc. is a holding company for a group of insurance and non-insurance subsidiaries (collectively referred to as "subsidiaries") that administers life and annuity products previously sold or acquired. Talcott Resolution Life, Inc. and such subsidiaries are collectively referred to as “Talcott Resolution.” *
Access to Site
You will be able to access our Site without having to register any details with us.
Use of Site
The contents of our Site may be used for informational purposes only. Any other use of such contents, including the reproduction, modification, distribution, transmission, republication, display or performance of the contents without our prior written consent is expressly forbidden.
You may not use, reproduce, modify, transmit, display, publish, sell, create derivative works, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any content of this Site for commercial profit or gain. Nothing in these Terms or on the Site shall be construed as conferring any intellectual property or other proprietary rights to you. You agree to observe copyright and other applicable laws and may not use the content in any manner that infringes or violates the rights of any person or entity. We hold all rights to the content on this Site.
As a condition of your use of the Site, you will not use the Site, or any contents or services, for any purpose that is unlawful in any applicable jurisdiction where our Site is being used, or prohibited by these terms, conditions, and notices, and you agree to abide by the terms and conditions set forth in the “User Conduct” section. You may not use the Site contents or services in any manner that could damage, disable, overburden, or impair any of our equipment or interfere with any other party’s use and enjoyment of the Site, or any contents or services. You may not attempt to gain access to any portion of the Site, or any of its contents or services, other than those for which you are authorized.
While every effort is made for the timeliness and accuracy of the Site content and services, we make no warranties either express or implied, and assume no liability or responsibility for the completeness, use, accuracy, reliability, correctness, timeliness or usefulness, of any of the results obtained from its use.
We make no representation or warranty, express or implied, with respect to the content of the Site, or links to other websites, including but not limited to accurateness, completeness, correctness, timeliness or reliability. We make no representation or warranty regarding the merchantability or fitness for a particular purpose or use with respect to any content or services whatsoever that may be accessed through this Site, or the results to be obtained from using the Site. We make no representation or warranty that the Site or content is free from defects or viruses. Your use of external links and third-party websites is at your own risk and subject to the terms and conditions of use for such links and websites.
While every effort is made so that all content provided on the Site does not contain viruses and/or harmful materials, you should take reasonable and appropriate precautions to scan for viruses or otherwise protect your computer or device, and you should have a complete and current backup of the applicable items on your computer or device. We disclaim any liability for the need for services or replacing equipment or data resulting from your use of the Site. While every effort is made for smooth and continuous operation, we do not warrant the Site will operate error free.
By submitting a telephone number to Talcott Resolution, you agree that a representative of Talcott Resolution can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our services.
Site Uptime
We take all reasonable steps so that our Site is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this Site is unavailable at any time.
Our Site may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues but shall not be obliged to do so.
User Conduct
When using our Site, you shall not post or send to or from either the Site:
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our Site in breach of this Section.
You shall not use our Site while distracted or preoccupied, such as when operating a motor vehicle. You should access our Site only with due regard for your own safety and the safety of others.
Trademarks/Copyrights
Talcott Resolution, the Talcott Resolution logo, and combinations of the foregoing and all other trademarks, service marks, trade names, logos and icons, registered or not, are the property of Talcott Resolution Life Insurance Company and certain affiliates of Talcott Resolution Life Insurance Company, or third parties which may be indicated. Other materials, including video, sound recordings, and images on this web site are a copyright of or proprietary to Talcott Resolution or are used with the consent of the owner.
The contents of this site are protected by copyright, trademark or other intellectual property laws of the U.S. or, in some instances, foreign laws. Unauthorized use may violate copyright, trademark and other laws.
You may copy or print materials of Talcott Resolution from this site limited solely for your noncommercial, personal use unless otherwise indicated. You must retain any and all proprietary or copyright notices. You may not copy, transmit, distribute, modify, publicly perform, reuse, sell, or display any of the contents of this web site for any public or commercial purpose except with the prior written consent of Talcott Resolution or the owners of the materials. You may not use the contents in any other web site or in a network computer environment.
Links to Third Party Websites
Links from this Site to an external website, unaffiliated with Talcott Resolution, may be provided for users' convenience only. Talcott Resolution does not control or review these websites nor does the provision of any link imply an endorsement or association of such non-Talcott Resolution websites. Talcott Resolution is not responsible for and makes no representation or warranty regarding the contents, completeness or accuracy or security of any materials on such websites. If you decide to access such non-Talcott Resolution sites, you do so at your own risk.
Disclaimers
All information on our Site is of a general nature and is furnished for your knowledge and understanding and as an informational resource only. The documents and any related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information contained on our Site. We may make improvements and/or changes to any of the products depicted or described herein at any time. We expressly disclaim any responsibility or liability for any adverse consequences or damages resulting from your use of the Site or reliance on the information from either.
The materials and services on this web site are provided "as is" and for information purposes only. Talcott Resolution and its licensors make no representations or warranties that the materials are suitable for your needs, are complete, timely, reliable, or are free from errors, inaccuracies or typographical mistakes.
Talcott Resolution and its licensors disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose or non-infringement of other's rights. Talcott Resolution does not warrant that the web site will operate error free or is free from viruses, worms, Trojan horses, or other destructive or harmful code. Talcott Resolution makes no representation or warranty that all products and services are available in all locations.
Limitation of Liability
In no event shall Talcott Resolution or its licensors be liable to you for damages of any kind whatsoever including, but not limited to, direct, indirect, consequential, special, incidental, including without limitation, lost profits or damages resulting from lost data or business interruption, or punitive damages of any kind whatsoever that may result from your use of or inability to use this Site or the materials or services provided on this Site or the products or services received from this Site. Exemptions of implied warranties may not be allowed in all jurisdictions.
Governing Laws/Severability of Provisions
We make no representations that the content or the Site is appropriate or may be used or downloaded outside the United States. Access to the Site and/or the content may not be legal in certain countries outside the United States. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Site.
This Site and the agreement shall be governed by the laws of the State of Connecticut without giving effect to any principles of conflict of laws. If any provision or provisions of this agreement shall be held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or be impaired thereby. You agree that any dispute between you and Talcott Resolution arising from your use of this Site shall be brought exclusively in the state or federal courts of competent jurisdiction in Connecticut.
Our Site is subject to the United States export control laws and regulations and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import of any data on our Site, as may be required.
Indemnification
You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the Site or your violation of these Terms or your violation of any third party right, including without limitation any trademark, copyright or other proprietary or privacy right.
Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you.
General
These Terms, together with the Privacy Policy, other terms or legal notices published by us on the Site, and any other applicable agreements, shall constitute the entire agreement between us concerning use of the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Our Contact Information
By Phone: 1-800-243-5433
Effective Date: October 12, 2018
New York Insurance Law §2612 domestic violence law provides victims of domestic violence with important protections. Illinois Administrative Code Section 2028 provides similar protections for victims of actual or threatened violence, including domestic violence. A victim, the legal representative of the victim or, if a child is the covered person, the child’s parent or guardian may request to receive policy information at an alternate address, telephone number, or other method of contact.
Upon delivery of a valid order of protection or a reasonable request for confidentiality, the insurer is prohibited (for the duration of the order or request) from disclosing to the policyholder or other person the address, telephone number, or any other personally identifying information of the insured, of any person or entity providing health services to the insured, the nature of the health services provided, or any other information from which there is a reasonable basis to believe the forgoing information could be obtained.
If a child is a covered person, then the right established by this section may be asserted by the child’s parent or guardian. The full text of New York Insurance Law Section 2612 can be found on the New York State Legislature’s website. The full text of Illinois Administrative Code (Title 50: Insurance, Chapter I, Subchapter z, Part 2028) can be found on the Illinois General Assembly website.
Talcott Resolution Life has adopted procedures to maintain the confidentiality of, and to refrain from disclosing, the information protected by the above statutes. To submit a request to receive communications by alternative means or at alternative locations, or to revoke such a request, please contact Talcott Resolution Operations Compliance at the following address:
Postal Address:
Policyholder Services
PO Box 305033
Nashville, TN 37230-5033
Phone Number: 1-800-243-5433
After a reasonable request has been received, a requester may revoke the prior request by submitting a written sworn statement revoking the request to Talcott Resolution Life at the address above.
For New York Residents:
For further information on domestic violence services, you may contact the NYS Domestic and Sexual Violence Hotline by the following:
For Illinois Residents:
For further information on domestic violence services, you may contact the State of Illinois Domestic Violence Helpline by the following:
Effective Date: May 31, 2018
Accessibility Alternatives for Individuals with Disabilities
If you are experiencing difficulty accessing our website content, please use the phone number below. We accept operator relay calls. If you're deaf, hearing impaired, or have a speech disability, call 711 for assistance. You may request help with site functionality, or you may request one of the following formats: accessible PDF, audio CD, braille transcript, or large print.
Phone: 800-243-5433
Online Privacy Notice
The words "Insurance Services", "we", "our", or "us" mean one or more of the companies listed on the home page.
Thank you for visiting this website. We hope you will find information here to help service your insurance policies.
We are committed to protecting and keeping information supplied by our visitors to this website private, safe and secure. We have developed and maintain physical, electronic and procedural safeguards to protect your personally identifiable ("personal") information in accordance with applicable data protection law. We restrict access to your personal information to those who need access in order to provide the services that you have come to expect from us. We disclose your personal information only as permitted or required by law. We require third parties that work with us to protect your personal information in the same way.
This Online Privacy Policy describes how we may collect and use information provided through your visits to this website. If you have a customer relationship with any of the individual companies serviced by this website, your personal information is further protected under the terms of each company's Customer Information Privacy Policy.
In all cases, your decision to provide us with personal information is voluntary. Such information will only be used to help transact your business or respond to your questions.
Because this website does not engage in the collection of your personal information unless you voluntarily choose to provide it, this website does not respond to your Web browser's "do not track" track signals (or similar mechanisms offering you a choice). You have the ability to exercise choice regarding whether this website collects your personal information. If you choose to provide your personal information, it will be used only for the purposes described below.
When do we collect information?
We collect information from you on this website when you register, fill out a form, make a payment (if enabled) or contact us via the email link provided in this website. In all cases, your decision to provide us with personal information is voluntary.
What information do we collect?
Most of the tools and applications available on this website do not require you to provide any personal information. You may always visit our website anonymously. However, personal information about you may be requested to:
Examples of personal information that may be collected when registering or using services on our site, as appropriate, may include: name, email address, mailing address, phone number, and last four digits of your social security number, policy or account number, or Agent number.
This website may automatically collect information about your computer hardware and software, including browser type, operating system, access times and Internet Protocol (IP) address. We use this data in aggregated form only (not in any form that personally identifies you) to track use of our tools and features for internal programming and demographic and other research purposes. In addition, we may maintain records of access by our registered users to the secured features of this website.
How do we use your information?
The information we collect from you may be used in one of the following ways:
How do we protect your information?
Certain features of this website are secured, and require identifying information and use of passwords to access customer policies or accounts or other secured information. We will allow you to create a user name, and you will be asked to create your own password. If you forget your user name and/or password, you may reset them through the site or contact our customer service representatives by phone at the following number: 866-543-4024. To help us protect your privacy, you should maintain the secrecy of the user name and password that may have been set up in connection with your participation in this website.
We employ technologies intended to safeguard the transmission of your personal information through this website although no website guarantees 100% security. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then entered into our database only to be accessible by those who are authorized with special access rights to such systems, and are required to keep the information confidential. This SSL encryption scrambles your personal information as it travels over the internet from your browser to our secure Web server. Our website prohibits personal information from being transmitted unless a secure connection can be established.
Email sent on the Internet is not considered entirely secure even if you are using a secure email program. We ask that you not send any confidential information to us via email. If you do want to send us a secure and confidential message, log onto your account and use the form provided. When you use the form on the website to send a message to us, we will not reference any personal information in any emails we send to you.
Do we use cookies?
Yes, we use cookies to gather connection data and understand how users use our website. Cookies are not used to monitor website visits of a particular individual.
Cookies are small files that a website can send to your computer's Web browser (if you allow) that enable the website to recognize your browser and capture and remember certain information. The cookies themselves do not contain sensitive data. Your sensitive data cannot be accessed without entering a user name and password.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
To learn more about your web browser security, go to your web browser's homepage. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn your cookies off, some of our services may not function properly. However you may still obtain services through customer service.
Do we disclose any information to outside parties?
We may disclose personal information obtained from our website visitors to third parties if we believe in good faith that such disclosure is necessary to: (a) comply with law or in response to a subpoena, court order, government request or other legal process; (b) protect the rights, interests, safety or property of ourselves or others; (c) enforce the terms of use on this website; (d) provide you with the services, information, special offers or promotions which you requested or to which you consented; or (e) operate our systems properly. We require third parties who assist us in operating our website, conducting our business, or providing services to our customers to keep personal information confidential.
We will not sell, trade, rent, distribute or otherwise make your personal information commercially available to outside parties except with your prior permission.
Not Intended for Use by Minors
This website is not intended for children under the age of 18. We will not knowingly collect information from visitors in this age group.
What We Don't Do
We will never send you messages asking you to provide us with personal or account information via email. We will not reference any personal information in any email we send to you.
Online Privacy Policy Only
This Online Privacy Policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions of Use
Please visit our Terms and Conditions of Use at our Legal Notices section where we establish the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using this website, you consent to our use of your personal information as described in this Online Privacy Policy.
Correcting/Updating Your Information
If you have a concern about your personal or account information maintained by us, or want to correct or update or confirm your information, please call a customer service representative at 800-243-5433 between 7:30AM and 6:00PM (Central Time) Monday through Friday.
Contacting Us
If there are any questions regarding this Online Privacy Policy you may contact us using the information below.
Mail To:
Policyholder ServicesSSN Protection Policy
We value your trust, and we are committed to the responsible protection of your Social Security number (“SSN”). This notice applies to any SSN that we collect in the course of our business. We protect the confidentiality of SSNs, including by maintaining manual and electronic security procedures to guard against unauthorized access to SSNs. We also limit access to SSNs, including by only granting access to SSNs to our employees who use that information to perform their job-related duties. In addition, we do not disclose SSNs to third parties, except where required or permitted by law.
Effective Date: May 31, 2018